Subject: Re: late delivery // 6456594539
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Priyanka Rajkumar <[email-masked]>, Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 13 Jan 2020 13:51:12 -0700 (MST)

Hi Team, 

Kindly look at the below case. On Jan 12, we have a confirmation from Shipa that a delivery will be arranged with customer but nothing seems to happen in this case. Case is pending since Dec 12, 2019. 

Please help us close this case. Attached is the status we are seeing for this tracking on Shipa website at this time. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "aessam" <[email-masked]> 
Cc: "Priyanka Rajkumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, January 12, 2020 10:58:15 AM 
Subject: RE: late delivery // 6456594539 

Dear Team, 

Thank you for reaching out to us. 

The details have been updated accordingly. And a delivery attempt will be arranged with the customer. 

Best regards, 

Yazan Alkhateeb 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer 
Sent: 12/1/2020 4:12 AM GMT+02:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: late delivery // 6456594539 

Hi Team, 
With reference to the AWB: S000349487313 
Kindly update customer's contact number to 0530684345 and arrange a delivery with the customer within today. This has been pending since Dec 12, 2019 and since then no action has been taken on the same. 
Request you to please deliver this urgently. Thank you for your help! 
Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 10, 2020 6:50:19 PM 
Subject: late delivery // 6456594539 
Hi Team, 
Problem Statement: Late Delivery, Update mobile number, address, 
Order Date : Dec 12, 2019 
Order ID: 6456594539 
Tracking ID: S000349487313 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 13/12/2019 but till now the order has not delivered to the customer, and the customer forwarded his contact number and address, 
Address ; The house is located in Al Areen neighborhood, Abha 
Near the Minsk Circle, 
Mobile Number ; 0530684345 
That details has been escalated to shipa team, but till now no needful update , 
​ 
Kindly assist us, 
Regards, 
Ataullah