Subject: Review as an exception//9766018557
From: Inayat Ali <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 03:34:18 -0700 (MST)

Hi Sachin 

We need an approval as an exception to return and refund a WWD product (Britax B-Agile Double Twin Stroller) 

Order Id: 9766018557 
Item Value: AED 1439.10 
Customer since: 18 Aug 2018 
Total Order Value till date: AED 4488.65 (8 orders) 

Synopsis: The customer placed the order on 2nd Jan and item delivered on 4th Jan'2020. She informs the product was not on display in any of our stores, hence, it was not possible for her to check the size before buying it. Customer's kid could not fit in properly in this stroller. Also, the next size would be too big for her kid. Hence, she is requesting to return the item. She has assured the items have been packed and wrapped as received, please see attached images. 

Also, this would be a first complaint raised by the customer, since her association with us. 

Please review and share an update. 

Thanks in anticipation. 

Regards 
Inayat Ali