Subject: RE: Wrong item delivered // 8366454740
From: Midhun Madhu <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Urvika Chaudhary <[email-masked]>, ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 09:53:07 +0000

Hi Seeta,
We tied to contact the customer, unfortunately they are not attend the call.

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Seeta Seeta <[email-masked]>
Sent: 12/Jan/2020 6:24 PM
To: Midhun Madhu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Urvika Chaudhary <[email-masked]>; ali inayat <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Wrong item delivered // 8366454740
Importance: High

External email sender, please take precaution.
Hi Midhun,

Could you please help us on below case as customer is claiming she has not received the same item which she ordered.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 11:21:04 AM
Subject: Wrong item delivered // 8366454740

Hi Team,

Problem Statement:  Wrong item delivered ( BABYSHOP TEAM)
Order Date : Jan 6, 2020
Order ID: 8366454740
Tracking ID: 100040331900
 customer's contact No : +96597802000
Assistance Required: Assembly required

Issue Description: Customer emailed us informing that he/she received the item (162037438) on 07/01/20 but the item which he recieved is not able to assemble it because the pillars are similar , customer also provided us the picture of item.

Now customer is asking for return and refund the item. Raised to Midhun but no action taken ,So we request you to check this concern and let us know if we can offer return to the customer or not.

Regards,
Shafeeque

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