Subject: Re: Refund issue
From: Seeta Seeta <[email-masked]>
To: Piyush Mani <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>
Date: Sun, 12 Jan 2020 08:31:48 -0700 (MST)

@piyush, need to discuss the case 

Thanks & Regards, 
Seeta Kunwar 

From: "Piyush Mani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Sunday, January 12, 2020 3:00:39 PM 
Subject: Refund issue 

Hi Team, 

With reference to case number: 295574 

Problem Statement: Refund Not Processed 

Order Date : 20 Nov 2019 

Order ID: 9761208601 
Return Tracking ID: RP1217000324 
RMA: 42694011 
Assistance Required: Initiate the refund 

Issue Description: Customer raised a return request for 3 item and as per customer he handed over all 3 items to the courier team. 

But according to the hybris the refund has not been process for 3 items. 

Customer is complaining that he have returned two items but we got response from the warehouse team that they have received only two items. 

Kindly look into this case and do the needful. 

Regards, 
Piyush