Subject: RE: Wrong colour item delivered // 6458133646
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 12 Jan 2020 09:37:39 +0000

Hi Shakeeb,

We don’t have an exchange option.

Offer a return and refund and compensation of SAR 100 valid for 3 months.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 11, 2020 9:59 PM
To: Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Bsdm Nurserywh <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Inayat Ali <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: Wrong colour item delivered // 6458133646

External email sender, please take precaution.
Hi team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 16:44:39
Subject: Wrong colour item  delivered // 6458133646 wwd

Hi Team,

Problem Statement: Exchange / Wrong colour delivered

Order Date :Dec 24, 2019
Order ID: 6458133646
Tracking ID: 290069551396
Assistance Required: Wrong colour delivered to the customer
Issue Description: Customer placed order on Dec 24, 2019 for "Chicco Youniverse Car Seat" grey colour but he recieved red colour .
Customer wants to exchange the colour in to Grey since he had chosen Grey colour only he is very angry.
Kindly assist us.

Regards,
Shafeeque

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