Subject: RE: Delivery issue: Order Number:6455166585, Case id - 363663
From: "Mohmed Musa (SA)" <[email-masked]>
To: AbdelKader Salameh <[email-masked]>, Inayat Ali <[email-masked]>, Zaid Zafar <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jan 2020 07:09:34 +0000

Dears,

We will check and update you shortly.

Best Regards,
Mohmed Musa

From: AbdelKader Salameh <[email-masked]>
Sent: Saturday, January 11, 2020 7:18 PM
To: Inayat Ali <[email-masked]>; Zaid Zafar <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Mohmed Musa (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: RE: Delivery issue: Order Number:6455166585, Case id - 363663

@Mohmed Musa (SA)<mailto:[email-masked]>, please check and do the needful.

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 7:47 PM
To: Zaid Zafar <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery issue: Order Number:6455166585, Case id - 363663

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team

Please assist with POD with signature/ID proof for the same.

The customer is disputing that he has never received the package. Also, if the address could be confirmed as well; since he claims it was delivered at Buraidah not Jubail.

Order Number:6455166585
Order Created: Dec 1, 2019
AWB - 45054481824

Thanks in anticipation.

Regards
Inayat Ali

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 15:34:23
Subject: Delivery issue: Order Number:6455166585, Case id - 363663

Hi Team,

Please help us to resolve the below case, as we have escalated it to the Aramax Team for Proof of delivery, however, the last response from them is "Kindly note we’re following the case with concerns and will update back asap." on 4 Jan 2020.
​
Problem statement - Delivered to the wrong person

Case id - 363663​
Order Number:6455166585
Order Created: Dec 1, 2019
AWB - 45054481824

Assistance required: Proof of delivery

We request you to provide us the proof for delivery as the customer has reported to us that he has not received his shipment.

Regards,
Manish