Subject: Re: Refund Not Processed 6455745545
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 11 Jan 2020 19:08:50 -0700 (MST)

Hi Ahmed, 

Please contact Conloc WH and confirm with them if they have received the items that are mentioned in the order number: 6455745545 at their location. Also, tell them customer is unable to provide the AWB for the return so directly ask them if they have received them or not. If they say no, then simply tell the customer we have not received them and to investigate further he/she needs to provide us with the AWB under which customer has returned. If they are able to confirm then simply raise a jira for a refund. 

If there is still no resolution on this, please reply to this email. We will investigate further. 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 10, 2020 6:49:18 PM 
Subject: Refund Not Processed 6455745545 

Hi Team 
Ticket 362527 
Problem Statement: Refund Not Proccessed 
Order Date : Dec 5, 2019 

Order ID: 6455745545 
RMA: 23091037 
Items 161551222 & 161551212 
Return Tracking 45056382696 

The tracking 45056382696 belongs to this RMA 23091037, but as WH informed us , WH Received another order in the flowing AWB 45056382696 which is 6455543184 and they have processed this RMA 23085049 

Kindly Check and revert 

Regards 
Ahmad