Subject: Re: Missing item // 6458361932
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 11 Jan 2020 18:11:28 -0700 (MST)

Hi Shafeeque, 

Please raise it to concept - sachin maheshwari and take approval for a refund. 

Please make sure to include the full case history as well as orders history, value of all completed orders. Once apporved, raise it to Jira for a refund. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 10, 2020 5:32:21 PM 
Subject: Missing item // 6458361932 

Hi Team, 

Problem Statement: Missing item 
Order Date : Dec 26, 2019 

Order ID:6458361932 
Tracking ID: 12345678 
Assistance Required:45058962351 

Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 
but the customer insisting that she didn't receive this item : 161717007, ( the cost of the item is : SAR223.00) 
Kindly assist us. 

Regards, 
Shafeeque