Subject: RE: order collection// Click&collect delay// order no: 8366045694
From: Reddy Prasad <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Joshi <[email-masked]>, ali inayat <[email-masked]>, Atul Arora <[email-masked]>
Date: Sat, 11 Jan 2020 19:32:09 +0000

Dear Urvika

Issue is happening due to wrong mapping of stores, we have escalated the issue but problem persist.

Store team has spoken to customer and order will be shifted to customer selected store..

Please refer attached email and get the location mapping corrected ASAP.

Regards

Reddy Prasad

From: Urvika Chaudhary <[email-masked]>
Sent: Saturday, January 11, 2020 2:57 PM
To: Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Joshi <[email-masked]>; ali inayat <[email-masked]>
Subject: order collection// Click&collect delay// order no: 8366045694

External email sender, please take precaution.
Hi Team,
With reference to order number: 8366045694

Order date: 02 Jan 2020
​Tracking ID: 202001051343393
Status: Ready for pickup
Store code: Splash30111

The customer went to the store to collect his order and it was not available. The customer is claiming that he was assured a call back once the product is available in the store. However, till now he has not received any notification.
Could you please advise if the order is available at the store and is ready for pickup.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#361206] - 8364756548 -201912201330796-C&C follow up
From: Atul Arora <[email-masked]>
To: Bahaa Al khateeb <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, SRG Salmiya <[email-masked]>, Youraj Kinhikar <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Wed, 8 Jan 2020 11:30:06 +0000

Hi Bahaa,

As required, enclosed is the list of stores in Kuwait.

Regards,

Atul Arora

From: Atul Arora
Sent: Wednesday, January 8, 2020 12:20 PM
To: Bahaa Al khateeb <[email-masked]>
Cc: Reddy Prasad <[email-masked]>; SRG Salmiya <[email-masked]>; Youraj Kinhikar <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: [#361206] - 8364756548 -201912201330796-C&C follow up

Hi Bahaa,

Below issue is happening regularly. We have it raised it previously too multiple times, but it has not changed.

Please assist in resolving this.

Regards,

Atul Arora

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 11:30 PM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: SRG Salmiya <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#361206] - 8364756548 -201912201330796-C&C follow up

Dear Atul

Customer order of Salmiya store are delivered to splash stand alone store.

I believe there is mapping issue, request you to look into the issue and do the needful

Regards

Reddy Prasad

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 2:17 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: SRG Salmiya <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#361206] - 8364756548 -201912201330796-C&C follow up

External email sender, please take precaution.

Hi Midhun Madhu,

Noted

Thanks & Regards,

Afaf Alkhateeb

Backoffice |  Crystel

[email-masked]<mailto:[email-masked]>

   On Mon, 6 Jan at 10:23 PM , SRG Salmiya <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Midhun,

   Please note already collected.

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.skql4dOftmHlpNRCnQA1ywBrR8ODxS6uMqsHE4woFyA>

      From: Midhun Madhu
      Sent: Monday, January 06, 2020 8:13 AM
      To: SRG Salmiya <[email-masked]<mailto:[email-masked]>>
      Cc: Splash <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: FW: [#361206] - 8364756548 -201912201330796-C&C follow up

      Hi Syed,

      Please update the customer collection status for the below order.

      Midhun R Madhu

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4vjKMC0Fg3G_gGgB4SS7dq-bW2V2AFlldkaQ3Vu311c> +965 2228 9509 Ext : 2323

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IQzvoeFhO6MCqUa3fq9WNYJ_89NQghUx4pxMT9TMWPI> +965 97232105

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FDTHRXx5mbQSo0PdZZoxS3ieHRfkjVMoVRaif_rVzWA> [email-masked]<mailto:[email-masked]>

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UllpuKhvDq5e5Blp7sxSWCrUkGWKkhDyU4fDa1eDW7E> www.centrepointstores.com<http://www.centrepointstores.com>

      From: Spk Avenues <[email-masked]<mailto:[email-masked]>>
      Sent: 31/Dec/2019 6:06 PM
      To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
      Subject: FW: [#361206] - 8364756548 -201912201330796-C&C follow up

      Dear Midhun,

      Below order send to cp salmiya store as same inform to customer as well to go and pick up.

      Regards,

      Jamee Khan

      Store-Manager

      Spk Avenues

      +965 98001780

      From: SRG Salmiya
      Sent: Tuesday, December 31, 2019 8:51 AM
      To: Midhun Madhu
      Cc: Splash; Escalations Dxbteam; [email-masked]<mailto:[email-masked]>; Spk Avenues
      Subject: Re: [#361206] - 8364756548 -201912201330796-C&C follow up

      Dear Midhun,

      Kindly be informed that order not available with us

      CC: Dear Jamee,

      Please share your reference that you’ve sent the order to our store

      Thanks with Regards

      SAYED

      Get Outlook for iOS<https://aka.ms/o0ukef>

        _____

      From: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
      Sent: Tuesday, December 31, 2019 4:08 AM
      To: SRG Salmiya
      Cc: Splash; Escalations Dxbteam; [email-masked]<mailto:[email-masked]>; Spk Avenues
      Subject: FW: [#361206] - 8364756548 -201912201330796-C&C follow up

      Hi Syed,

      Did customer has collected below order form us?

      Please check and confirm.

      Midhun R Madhu

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d_myvwusQZUqrE0v9kyNvkUrjzCmMHZtCW38Ax3GkL0> +965 2228 9509 Ext : 2323

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7tP63MQKznc9Yz-3yndmo-4mupgCff8o5DznDdedTRA> +965 97232105

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TL3lfkgcdt66cAIc22ItPJVUhZ70xpZQXIDl-Uad-PM> [email-masked]<mailto:[email-masked]>

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjE4MzI3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p7t_e4dh4v5VYhwjPadpXVCbW1QPAVvaGYuc59qvMl0> www.centrepointstores.com<http://www.centrepointstores.com>

      From: Spk Avenues <[email-masked]<mailto:[email-masked]>>
      Sent: 30/Dec/2019 7:32 PM
      To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
      Subject: FW: [#361206] - 8364756548 -201912201330796-C&C follow up

      Dear Midhun,

      We don’t have any order now. I send everything to salmiya as per customer request.

      Regards,

      Jamee Khan

      Store-Manager

      Spk Avenues

      +965 98001780

      From: Midhun Madhu
      Sent: Monday, December 30, 2019 3:34 PM
      To: Spk Avenues
      Cc: Splash; Escalations Dxbteam; [email-masked]<mailto:[email-masked]>
      Subject: FW: [#361206] - 8364756548 -201912201330796-C&C follow up

      Hi Jamee,’

      Kindly check and revert below.

      Midhun R Madhu

      +965 2228 9509 Ext : 2323

      +965 97232105

      [email-masked]<mailto:[email-masked]>

      www.centrepointstores.com<http://www.centrepointstores.com>

      From: Splash <[email-masked]<mailto:[email-masked]>>
      Sent: 29/Dec/2019 7:02 PM
      To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
      Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
      Subject: Re: [#361206] - 8364756548 -201912201330796-C&C follow up

      External email sender, please take precaution.

      Dear team,

      Kindly be aware that  the status of the order is "ready for pickup" however the order is not available at the store.

      ​

      Thus, please advise in this matter.

      Order number: 8364756548
      Tracking ID: ​201912201330796
      Store Code: ​ Splash 30111

      Thank you and best regards,
      Lena Abbad

         On Sun, 22 Dec at 10:12 PM , Leizel Sanchez <[email-masked]<mailto:[email-masked]>> wrote:

         Dear,
         Problem Statement: C&C follow up
         Order ID: 8364756548
         Tracking ID: 201912201330796
         Issue Description: the customer went to the store at (Salem Al Mubarak Street, ) but didn't find this order there, from there they sent him to splash store in (AL Salam mall) but still didn't find his order. kindly check the whereabouts of the order.

         Assistance Required: kindly check this issue in both stores and the customer asked if he can pick up his order at (AL Salam mall). the store id that is on the system is (splash 30111)
         Best regards,
         Qusai Abu Al Hayjaa

      361206:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      361206:1125156