Subject: Re: No response from warehouse team
From: Inayat Ali <[email-masked]>
To: Piyush Mani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 11 Jan 2020 05:24:07 -0700 (MST)

Dear Piyush 

The refund has been processed. 

Please close the case with the customer. 

Thanks 
Inayat Ali 

From: "Piyush Mani" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 11 January, 2020 15:26:03 
Subject: No response from warehouse team 

Hi Team, 

Problem Statement: Process the refund Not Picked ( Click and Collect) 

Order Date : 29 Nov 2019 
Order ID: 6454753268 
Tracking ID: 645475326823999991 
Store id: Centrepoint 21128 

Assistance Required: Need Urgent Refund 

Issue Description: Customer placed order on 29 Nov and is cancelled and till now hehas not received the refund. As per the hybris the order status is Not Picked. 

The case is escalated to warehouse team for 4 times but they are not responding and the case is going on from 14 Dec 2019. 

Kindly look into the case and do needful. 

Regards, 
Piyush