Subject: RE: C&C Delay - 6458384295
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Max Exit6 <[email-masked]>
Date: Sat, 11 Jan 2020 10:03:37 +0000

Hi Apoorv,

Please guide store team to handover the shipment by calling to customer.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 10, 2020 4:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Max Exit6 <[email-masked]>
Subject: Re: C&C Delay - 6458384295

External email sender, please take precaution.
Hi Team,

Kindly advise on the below case. Store has confirmed some issue with Sahla app and due to that reason they are unable to receive or deliver the click and collect orders.

Please advise how should we proceed further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Max exit6" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 12:56:45 PM
Subject: Re: C&C Delay

Dear Sir
Greetings..

It's been over a week trying to fix the issue we're facing in Sahla's account, we're not able to receive or deliver any item of the click and collect, we've contacted tactical support and even emailed '' Digtal Hub'' just to fix the issue,but unfortunately nothing has changed.

We're only waiting for the maintenance so we can act directly and deliver the collection for the customers.

Thanks & Regards

Osama Al-Sawi

Store Manager

Mob: +96654 088 0086

Email:  [email-masked]<mailto:[email-masked]>

Exit 6  Alia Plaza | Riyadh l Saudi Arabia

max

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 3:04 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Max Exit6 <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458384295
Store ID: Max - 60230, Thumamah

Order placed on Dec 26, 2019 and the status is still showing ready to ship. Kindly advise if this has left the warehouse. If so, please arrange it for a pickup on priority. Customer is chasing for his order everyday.

Please look into this and advise on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 10:09:59 PM
Subject: LATE CC

Hi Team,

Please check this order with concerned team as customer daily enquiring about his order:

​ Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date : Dec 26, 2019
Order ID: 6458384295
Tracking ID: 645838429522999991
Store code : 60230
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 26 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Algaily

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