Subject: No response from warehouse team
From: Piyush Mani <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 11 Jan 2020 02:56:03 -0700 (MST)

Hi Team, 

Problem Statement: Process the refund Not Picked ( Click and Collect) 

Order Date : 29 Nov 2019 
Order ID: 6454753268 
Tracking ID: 645475326823999991 
Store id: Centrepoint 21128 

Assistance Required: Need Urgent Refund 

Issue Description: Customer placed order on 29 Nov and is cancelled and till now hehas not received the refund. As per the hybris the order status is Not Picked. 

The case is escalated to warehouse team for 4 times but they are not responding and the case is going on from 14 Dec 2019. 

Kindly look into the case and do needful. 

Regards, 
Piyush