Subject: Refund has not been processed yet /6456357322 & 6455495340
From: Ammar Ali <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jan 2020 21:34:49 -0700 (MST)

Hi Team, 

ticket number : 389614 

Please note that there are two order numbers in this ticket and two escalations 

First order: 

Problem Statement: Refund Not Processed 

Order Date : 10-Dec-2019 

Order ID: 6456357322 
Return Tracking ID: 45057509641 
RMA ID : 23115491 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over all 2 items to the courier team and the courier team delivered them to our warehouse . 

According to the Hybris the refund has not been processed and still showing submitted to warehouse , So we request you to check under RMA 23115491 please check that and do the needful. 

Items which have been returned : 
​161911064 - - Juniors Pullover with Hood and Kangaroo Pockets 
161911060 - - Juniors Pullover with Hood and Kangaroo Pockets 

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 

Second order 

Problem Statement: Refund Not Processed 

Order Date : 03-Dec-2019 

Order ID: 6455495340 
Return Tracking ID: 45057510584 
RMA ID : 23115496 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 6 items and as per customer he handed over all 6 items to the courier team and the courier team delivered them to our warehouse . 

According to Hybris the RMA status is "Refund in progress" only for two items and still showing submitted to warehouse for four items , So we request you to check under RMA 23115496 and do the needful Asap. 

Regards, 
Ammar