Subject: Fwd: on validation order / 8366532346
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Fri, 10 Jan 2020 10:06:17 -0700 (MST)

Hi Team, 

Can you assist with the following concern. 

Regards 
Shakeeb 

From: "Musaab Anesi" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 9 January, 2020 21:15:43 
Subject: on validation order . 

Dear Team, 

With the reference to the order number 8366532346. Ticket number 396605, Customer placed prepaid order on 06/01/2020,However, the order still pending . 
The amount of the order KWD39.63 has been captured so far. 

Customer came back to us first on fresh-chat and i responded that the refund will be initiated once the order get cancelled and requested the customer to give us time 24 hours until the statues of the order updated .But so far the order still pending and customer chasing us weather for the order or refund . 

Please do the needful. 

Thanks&Regards. 
Musaab Hussein