Subject: Re: Missing peace of curatain // 6454430641
From: Inayat Ali <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 10 Jan 2020 09:15:42 -0700 (MST)

Dear Shafeeque 

Full refund has been processed for the product. 

Second, price difference is part of time to time promotions. 

Case not escalated, as it's invalid to raise this further. 

Please close this with the customer. 

Thanks 
Inayat Ali 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 10 January, 2020 15:17:20 
Subject: Missing peace of curatain // 6454430641 

Hi Team, 

Problem Statement: Missing Part 
Order Date : 28-Nov-2019 
Order ID: 6454430641 
Tracking ID: S000284599733 

Item ID:161773405 - - Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that she placed order for (161773405 - - Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms) and there is a piece missing (only one curtain he received). 
Customer bought it on sale time: SAR 126.00 And now the the price is SAR 210.00 
so we request you to look into this concern and help us to resolve the case on ASAP since the customerb says it is your mistake and why should i pay for your mistake? since the difference is of almost 84 SAR. 
Kindly assist us 

Regards, 
Shafeeque