Subject: Re: Refund issue: Case id - 343296, order id - 9762184410
From: Inayat Ali <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jan 2020 07:37:19 -0700 (MST)

Dear Manish 

Refund already processed. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 14:56:15 
Subject: Refund issue: Case id - 343296, order id - 9762184410 

Hi Team, 

We request you to please help us to resolve the below issue. 

We have escalated it to the con loc team to process the refund and they had forwarded to the Indunil to process the refund. 

We have created a new RMA - 42723121 for the above items the Item ID 161749365 ,161575675 ,161520824 ,161458668 ,161379605 ,160988741 for order id - 9762184410 

Problem Statement – Refund needed as collection happened 

Order ID – 9762184410 
Tracking ID: 45489247156 
New RMA: 42711369 
Return request was raised on 12/2/19 

Assistance Required – Need an urgent refund 

Issue Description: Order was placed on: Nov 26, 2019, and Return request was raised on: 12/2/19 And collection happened and items are delivered to the warehouse on 17 Dec 2019 as shown by tracking. 
Please process the refund as the customer is waiting and on Hybris return has been canceled so I have generated new RMA 42711369 for the refund. Please process at the earliest. 

We request you to please process the refund for the same on a priority basis. 

Thank you for your help! 

Regards, 
Manish