Subject: on Hybris is showing the order 6449367996 was delivered on 1st of Nov, but the customer is claiming he didn't receive the order .... kindly look into it and advise
From: Mahdi Hasan <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: ali alassang <[email-masked]>
Date: Fri, 10 Jan 2020 03:30:34 -0700 (MST)

WWD ITEM Missing Part 

Problem Statement: Missing item BABYSHOP TEAM 

Order Date : 28-Oct-2019 
Order ID: 6449367996 
Tracking ID: 00000080005760495 
Delivery Date: 01/11/19 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (161602441 - - Graco Glider Elite Baby Swing) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Mahdi