Subject: Wrong refund
From: Musaab Anesi <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 9 Jan 2020 09:32:58 -0700 (MST)

Hi Inayat, 

With the reference to the order number 6452958201, Ticket number 396604. Customer placed prepaid order for total cost of SAR915 and customer got applied voucher and got total discount of SAR274.5 so her total bill is SAR640.5. 

As per the Hybris the order was for 4 items 
161693983 - - Juniors Fossil Rocker with Removable Toy Bar 
160250414 - - Juniors Printed Diaper Bag with Zip Closure 
161083952 - - Juniors Viola Baby Stroller 
161856417 - - Philips Avent Natural Feeding Bottle - 125 ml 

1 item was partially cancelled which is : 
161083952 - - Juniors Viola Baby Stroller With cost of SAR 489 , However, Customer confirm that she recieved the item and return it because it was not the Stroller that she ordered. But under the consignment we can see only three items has been delivered and the item was not shipped is ( Juniors Viola Baby Stroller) . 

Customer emailed us complaining of the amount was refunded , Which is SAR 298 . While the amount suppose to be refunded is SAR 342.3 after considering the nonrefundable amount of the voucher was applied . 

On the other hand there is RMA 23057636 was initiated on 01/12/2019 to return the same item (Juniors Viola Baby Stroller) with refund amount of SAR 342.3 . And the statues of this RMA is Submitted to Warehouse. clarifying the reason of the return that is wrong item delivered . 

After tracking the AWB 45055995386 of the RMA 23057636 on ARAMEX website It shows that invalid number. 

Please look in to this concern . 

Thanks&Regards. 
Musaab Hussein