Subject: on validation order .
From: Musaab Anesi <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 9 Jan 2020 08:45:43 -0700 (MST)

Dear Inayat, 

With the reference to the order number 8366532346. Ticket number 396605, Customer placed prepaid order on 06/01/2020,However, the order still pending . 
The amount of the order KWD39.63 has been captured so far. 

Customer came back to us first on fresh-chat and i responded that the refund will be initiated once the order get cancelled and requested the customer to give us time 24 hours until the statues of the order updated .But so far the order still pending and customer chasing us weather for the order or refund . 

Please do the needful. 

Thanks&Regards. 
Musaab Hussein