Subject: RE: Issue with order: 9762960822
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Vaibhav Ohri <[email-masked]>, Kiranraju Nair <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 9 Jan 2020 08:07:46 +0000

@Vaibhav Ohri<mailto:[email-masked]>

Can you please share the POD for this order?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 8, 2020 7:35 PM
To: Vaibhav Ohri <[email-masked]>; Kiranraju Nair <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Issue with order: 9762960822
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 9762960822, customer contacted us informing that he didn't received his order but as per the hybris the order has been delivered under tracking number: FP1202000521.

So could you please check this concern and help us to close the case.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 2:39:50 PM
Subject: Proof of Delivery

Hi team.

order date: 01-Dec-2019
Delibvery Date: 04/12/2019
Order ID: 9762960822
Tracking id : FP1202000521

Assistance Required: Proof of Delivery

Issue Description: Customer emailed us informing that he/she placed order for 13 items and but he says he did not receive any item so we request you to provide us the proof of delivery.

Last escalated on 03/01/2020

Regards,
Shafeeque

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