Subject: Re: Refund
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>
Date: Wed, 8 Jan 2020 10:56:03 -0700 (MST)

Hi Jessie, 

till now the customer is chasing us , is the other team working on the ticket? 
Please advise what to do ? 

Regards 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, 23 December, 2019 17:56:01 
Subject: RE: Refund 

Hi Shakeeb, 

There are 2 escalations for the same case. 

Advised the other team to get a refund approval for this order. 

Find the attached email. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, December 20, 2019 5:38 PM 
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Refund 

External email sender, please take precaution. 

Hi team. 

order number: 6449604103 

Order Date : Oct 31, 2019 

Tracking ID: 34154711783804 

RMA: 22782064 

Returned Items IDs : 161543075 - 161538772 - 161179783 - 161589711 -161548658 

As per Fetchr the RMA mentioned above has been submitted to your side, Kindly confirm and process the refund if you have received the items. 
Customer is chasing us. 

Regards, 

Shakeeb 
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