Subject: WWD item issue
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 05:34:38 -0700 (MST)

Hi Team, 

Problem Statement : The delivery guys charged the customer for assembly and they didn't assemble the items properly 
Order was placed on : Dec 21, 2019 
Order ID : 6457714001 
Item ID : 159368078 ( 2 quantity ) 
Tracking ID :00000080015483708 
Assistance required : Kindly advise us with the solution . 

Issue Description : The customer is complaining that the courier partners asked him for 100 SAR in order to assemble the items mentioned above, and after bargaining they agreed to do the assembly for 70 SAR, However the customer is saying they were not experienced and they didn't assemble the items properly, instead they broke the items, (Kindly follow the attachments the customer has provided) 

we already have escalated to Riyadh wwd warehouse but no reply we got 

Regards 
Ataullah