Subject: Refund not processed,
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 04:40:49 -0700 (MST)

Hi Team, 

Problem Statement: Refund not processed 

Order Date : Nov 24, 2019 

Order ID: 6453700212 
Return Tracking ID: 34112537868093 
RMA Number : 23017438 
Date of return request : 12/1/19 
Assistance Required: Need confirmation how many items have you received 

Issue Description: Customer placed order on 17-Nov-2019 and the customer raised a return request on 12/1/19 for 5 items and he is confirming that he handed over 5 items to the courier team . As per the Hybris the RMA status showing that four items has been received and status of refund is in progress for four items only and this (161590864) item status is still submitted to warehouse. So please confirm how many items have you received under this tracking number 34112537868093 and advise us . 

it's escalated to conlon team but no reply from there, 

Regards, 
Ataulah