Subject: RE: WWD Delivery Delayed
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Jan 2020 07:10:12 +0000

Hi Apoorv,

As checked you have already canceled this shipment, post that email has been sent.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 7, 2020 3:35 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>
Subject: WWD Delivery Delayed

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6450933377

Order placed on Nov 11, 2019 and the status is still submitted to wh with no consignment details. The location for this order is Tabuk, we escalated to Riyadh and Jeddah WH both regarding the same however, both are telling us the location is too far and they won't be delivering this. We did not escalate to Dammam as the delivery location will be even farther from there. Since the customer was able to place this order and none of the nearby WH are delivering it - kindly look into this and advise which WH would be able to deliver this.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 9:45:31 PM
Subject: Re: WWD Delivery Delayed

Hi Team,

urgently solve this issue because, no one is there who take responsibility for this order,

Regards
Ataullah

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shalini Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 17:03:22
Subject: Fwd: WWD Delivery Delayed

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 December, 2019 02:04:14
Subject: Re: WWD Delivery Delayed

Hi Seeta,

Please ignore previous email.

Below order is from Tabuk, which is 1200 KM away from Riyadh. We have escalated this to Jeddah and Riyadh teams already and they both are saying they will not deliver this item. So please advise the concerned team who will be able to deliver this as on the map the customer's location is only nearby to Jeddah and Riyadh. According to Jeddah team, the order does not belong to them. According to Riyadh team, the location is too far. Dammam is already too far.

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 December, 2019 02:03:30
Subject: Re: WWD Delivery Delayed

Hi Seeta,

Below order is from Tabuk, which is 1200 KM away from Riyadh. We have escalated this to Jeddah and Riyadh teams already and they both are saying they will not deliver this item. So please advise the concerned team who will be able to deliver this as on the map the customer's location is only nearby to Jeddah and Dammam. According to Jeddah team, the order does not belong to them. According to Riyadh team, the location is too far. Dammam is already too far.

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 December, 2019 18:49:34
Subject: Re: WWD Delivery Delayed

Hi Apoorv,

please escalate the case to concern team.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 14, 2019 6:24:30 AM
Subject: WWD Delivery Delayed

Hi Team,

problem statement; WWD Delivery delayed,
Order number : 6450933377
Ticket ; 334259
Assistance required; urgently deliver or initiate the refund,

The order was placed on 11.11.2019, and till now it's not delivered, ceven this issue escalated to the jedda team, they replied the Tabuk is not  belong to Jeddah. then it's escalated to other team many times but they didn't reply yet, now the customer request to cancel the order and  refund money,

Kindly take a look at this ticket and assist us further,

Regards
Syed Ataullah

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