Subject: RE: Order Delay
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Tue, 7 Jan 2020 06:35:04 +0000

Hi Apoorva,

Please create RMA for the same and process refund.

For splash two items, total price is below SAR 100. However, for remaining 3 shoemart items please take approval from Hamza Hafeez and raise JIRA for refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 7, 2020 4:46 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>
Subject: Order Delay

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453745061
Ticket ID: 371989
AWB: S000271060950

Order placed on Nov 25, 2019 and the status is still shipped. Shipa has confirmed not receiving this order and we have escalated as per the matrix to the WH several times however, we are not getting any response.

Kindly look into this and advise. The case is pending since over a month.

Thank you for your help!

Regards,
Apoorv
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