Subject: partially shipment
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 6 Jan 2020 07:25:59 -0700 (MST)

Hi Team, 

With the reference to order number: 6454715055, customer placed the order on 29 Nov for 5 items and as per the consignment details only 4 items were shipped to the store. 

Agent has already raise JIRA for partially cancellation [ https://landmark.atlassian.net/browse/REL-74759 | https://landmark.atlassian.net/browse/REL-74759 ] ,but JIRA team has informed us that they are unable to do the partially cancellation as the item is blocked. 

Kindly do the partially cancellation for the item which was not shipped as customer is chasing us for his refund. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, January 6, 2020 2:35:05 PM 
Subject: partially shipment 

Hi Team, 

Problem Statement: partially shipment 
Order Date : 29 Nov 2019 
Order ID: 6454715055 
Tracking ID: 645471505522999991 
Store ID: Centrepoint21233 
Ticket 306215 
Assistance Required: Need refund for missing item, or refund, 

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that only 4 items has been shipped from our side. We have requested for the partial cancellation of the same from Jira, but they are telling that the item is blocked and to check with WH. after that it's raised to Warehouse multiple time, but didn't get any need full reply, 

Kindly kindly assist us further, 

The missing item is 161176665 - - Polka Dot Printed Slip-On Shoes with Backstrap the cost of the item is AED:49. 

Regards, 
Ataullah.