Subject: RE: Refund Approval
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 6 Jan 2020 13:22:09 +0000

Pls go ahead with manual refund for both cases & close.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, January 6, 2020 4:17 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund Approval

External email sender, please take precaution.
Hi sachin,

Can you please advise us regarding the concern below.

Regards
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 2 January, 2020 17:30:58
Subject: Refund Approval

Hi Sachin,

Problem Statement : Refund Approval

First order

Order Date : Sep 4, 2019
Order ID: 6444147360
Item ID : 153347885 - - Juniors Baby Mattress - 126 x 65 x 14
Item's Price : SAR149.00
Tracking ID: 45055985914
Collection reference : L099851

Second Order :

Order Date : Sep 5, 2019
Order ID: 6444150414
Item ID : 161123700 - - Giggles Printed Bed Canopy with Tie Ups
Item's Price : SAR149.00
Tracking ID: 45055985214
Collection reference : L0997D2

Issue Description: As per Aramex the items mentioned above have been returned the WH on 15th of Dec(Follow the attachments), We have escalated the issue  to the WH many times but we got no reply, (kindly note that the customer is with us since May 2019 and he has ordered so many orders since then), Kindly assist.

Assistance Required: We need an approval so we can refund the customer.

Regards,
Shakeeb

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