Subject: RE: Late shipping (379647)
From: Deepak Damodaran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 5 Jan 2020 23:04:27 +0000

Hi Seeta,

Regarding the below order , the shipment is on hold due to technical issue . We have already raised the SR No INC0639107<https://landmarkit.service-now.com/incident.do?sys_id=aa06d817db4a00dc675d5fa0cf961926&sysparm_view=ess&sysparm_record_target=incident&sysparm_record_row=1&sysparm_record_rows=172&sysparm_record_list=caller_id%3Djavascript%3Ags.getUserID%28%29%5Estate%21%3D8%5Ecaller_id%3D758f07ccdb082f00415c8b4b0b9619dd%5EORopened_by%3D758f07ccdb082f00415c8b4b0b9619dd%5EORwatch_listCONTAINS758f07ccdb082f00415c8b4b0b9619dd%5EORDERBYDESCopened_at> . We have near about 36 Order on hold due to same issue.
The issue will solve today end of the day.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Seeta Seeta <[email-masked]>
Sent: Saturday, January 04, 2020 3:53 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Late shipping (379647)
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 9765441942, customer placed the order on Dec 26, 2019 and till now the order is IN_PROGRESS and there's no consignment details as well. Customer is constantly chasing us for his order as he will travel soon.

So we request you to look into this and expedite the delivery date.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 3:01:16 PM
Subject: Late shipping (379647)

Hi Team,

Problem Statement:  Late Shipping

Order Date : 26 Dec 2019

Order ID: 9765441942

Tracking ID: Consignment not ready

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 26 Dec and till now he/she has not received the order. As per the hybris the consignment is not ready yet.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Raised to warehouse on 31 Dec 2019 and updated in order cancellation sheet as customer left for the vacation need to cancel the order.

Regards,
Abhishek Borgaonkar

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