Subject: RE: wrong size delivered
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Sun, 5 Jan 2020 12:22:37 +0000

Hi Shakeeb,

We can do a return and refund if the item is still not used.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 4, 2020 4:14 PM
To: Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: Fwd: wrong size delivered

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 20:59:01
Subject: wrong size delivered

Hi Team,
Problem Statement: BABYSHOP TEAM

Order Date : Dec 28, 2019

Order ID: 6458670848
Tracking ID: 45059334526
Ticket  number 378041
Assistance Required: Wrong Size Received

Issue Description: Customer emailed us informing that he received the item on 23/12/19 but the item which they received is wrong size, customer also provided us the picture of wrong size item.(on the website is showing Maximum Child Weight (kg) : 36, but on the box is mentioned 9-18 kg  ) follow the attachment.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Syed Ataullah

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