Subject: RE: Late shipping C&C
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 5 Jan 2020 09:42:26 +0000

Hi Shakeeb,

If the team doesn’t revert by end of day today, cancel the order and apologize to the customer.

@Urvika Chaudhary<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 3, 2020 5:48 PM
To: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fwd: Late shipping C&C

External email sender, please take precaution.
Hi All,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 14:53:05
Subject: Late shipping C&C

Hi Team,

Ticket number: 377758
Problem Statement: Late Shipping
Order Date : Dec 23, 2019
Order ID: 6458007489
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on 23 Dec and till now he has not received the order. As per the hybris the order status is SUBMITTED_TO_WAREHOUSE.

We have already escalated this issue to warehouse on 31 Dec, 2019 but did not get any response from their end.

Customer is chasing us for his order so we request you to expedite the shipping date.

Kindly check and update.

Regards,
Shivani

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