Subject: Re: Assistance for Case id - 374046
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 4 Jan 2020 08:04:44 -0700 (MST)

Hi Manish, 

The refund has been initiated already today 4/1/2020 for the undelivered items, Kindly inform the customer and close the ticket. 

Regards 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 4 January, 2020 12:15:21 
Subject: Assistance for Case id - 374046 

Hi Team, 

We request you to please help us to resolve the below issue as we have already escalated to the warehouse twice however there is no response from them. 

Problem Statement: (Partially shipped order) 

Case id - 374046 
Order Date: 24/12/2019 
Delivery Date: 28/12/2019 
Order ID: 6458137968 
Tracking ID: 45058714724 
Assistance Required: Urgent delivery of the remaining items or Process the refund for the same 

Issue Description: Customer placed an order for 3 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped only 1 item. 

Customer history: 2 ITEMS OUT OF 3 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The item which is not shipped is 161886673 - - Bossini Long Sleeves Puffer Jacket with Zip Closure and Hood and 161866979 - - Lee Cooper Textured Beanie Cap 

We request you to please deliver the remaining items on a priority as the customer is chasing us for the same. 

Regards, 
Manish