Subject: RE: Refund is not processed
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Jan 2020 12:10:51 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please help us to process this refund.

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 4:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: Refund is not processed

External email sender, please take precaution.
Hi Team,

Please look into the below case. The customer is chasing his refund as he has already returned the item.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 5:48:08 PM
Subject: Refund is not processed

​Hi Team,
​
Problem Statement: Refund Not Processed
Order Date : 20.11.2019
Order ID: ​6452502956
Return Tracking ID: ​FP11221000689
Ticket 355455
Assistance Required: Need refund for customer.

Issue Description: order was placed on Nov 20, 2019 and was shipped to LMG on 26 Nov 2019, However as per LMG website the order has been returned to shipper on 05 Dec 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly process the refund asap .

Regards,
​Syed Ataullah

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