Subject: Fwd: (Refund Approval)
From: Mike Bermingham <[email-masked]>
To: Sagar Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 3 Jan 2020 17:18:12 +0000

Sages
Please check into how this has happened. Including why the warehouses is not responding.

Shakeeb,
Please provide the history of this customer.

Mike Bermingham
Head of Merchandizing
Web Team | Landmark Group
w: webteam.com<http://webteam.com/>
m: +971563692571<tel:+971563692571>
t: +97145172008<tel:+97145172008>

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Begin forwarded message:

From: Shakeeb Arsalan <[email-masked]>
Date: January 3, 2020 at 4:42:50 AM EST
To: Mike Bermingham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: (Refund Approval)

External email sender, please take precaution.

Hi Mike,

Problem Statement: (Refund Approval)

Order Date :Nov 26, 2019
Order ID: 6454138366
Tracking ID: 161487484
Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.
Case has been escalated to the warehouse 3 times, but nobody got back to us.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS )

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms ,, SAR250.00

Assistance required : Kindly provide us approval so we can refund the customer.

Regards,
Shakeeb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com