Subject: Fwd: Refund is not processed
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 05:48:50 -0700 (MST)

Hi Team, 

Please look into the below case. The customer is chasing his refund as he has already returned the item. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 3, 2020 5:48:08 PM 
Subject: Refund is not processed 

​Hi Team, 
​ 
Problem Statement: Refund Not Processed 
Order Date : 20.11.2019 
Order ID: ​6452502956 
Return Tracking ID: ​FP11221000689 
Ticket 355455 
Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 20, 2019 and was shipped to LMG on 26 Nov 2019, However as per LMG website the order has been returned to shipper on 05 Dec 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
​Syed Ataullah