Subject: Refund
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Thu, 2 Jan 2020 09:05:49 -0700 (MST)

Hi Team 

Problem Statement: Refund 

Order Date : Nov 23, 2019 

Order ID: ​6455391263 
Tracking ID : S000321176670 
Order Total Price : SAR106.10 
Return Tracking ID: ​45056982051;L1582C8 
RMA : ​23109472 

Issue Description : Customer got wrong order(Check the attachments customer sent), he has returned the order with aramex and as per aramex order has been returned to WH, Kindly check and advise (Customer is asking for the refund) if you have received the returned request Kindly initiate the refund, or provide us approval so we can refund the customer. 

Customer is with us since Feb 2019 and it is his forth order, it is the first time his reporting for wrong order. 

Regards, 
Shakeeb