Subject: Refund Approval
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 2 Jan 2020 05:00:58 -0700 (MST)

Hi Sachin, 

Problem Statement : Refund Approval 

First order 

Order Date : Sep 4, 2019 
Order ID: 6444147360 
Item ID : 153347885 - - Juniors Baby Mattress - 126 x 65 x 14 
Item's Price : SAR149.00 
Tracking ID: 45055985914 
Collection reference : L099851 

Second Order : 

Order Date : Sep 5, 2019 
Order ID: 6444150414 
Item ID : 161123700 - - Giggles Printed Bed Canopy with Tie Ups 
Item's Price : SAR149.00 
Tracking ID: 45055985214 
Collection reference : L0997D2 

Issue Description: As per Aramex the items mentioned above have been returned the WH on 15th of Dec(Follow the attachments), We have escalated the issue to the WH many times but we got no reply, (kindly note that the customer is with us since May 2019 and he has ordered so many orders since then), Kindly assist. 

Assistance Required: We need an approval so we can refund the customer. 

Regards, 
Shakeeb