Subject: Arabic Language Test - khelafat Hussain
From: khelafat Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 15:22:56 -0500

| | Foreign Language Screening Test

Name | khelafat Hussain    /  (500008) 7275200690    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, [Buyer First Name],
Thanks for reaching out to us. Sorry to hear you have not yet received your order! This order was fulfilled by (company name),
so please accept our apologies on their behalf. On our end, we unfortunately do not have your order’s tracking
information as this is not provided to us by (company name). Our records do indicate that this should have shipped on [insert
shipped date] to the following address:
[Insert customer address]
We recommend reaching out to (company name) Support to inquire about your order's shipment. You can do so by calling,If for whatever reason this issue
does not get resolved, please feel free to contact us and we will do everything we can to ensure you get your order.
Let us know if there is anything else we can do for you or if you have any other questions. Have a great rest of your
week!
Best Regards,
[ Name - Title]
[Company Name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, [Buyer First Name],
Thanks for reaching out to us.

We are sorry for the inconvenience that caused to you, and the TV Cabinet you purchased is causing you difficulties. Please call to arrange pickup of your damaged TV Cabinet and let us know if you would prefer a refund or a replacement, please call us at 000-0000. We want you to be a satisfied customer. Let us know if there is anything else we can do for you or if you have any other questions. Have a great rest of your
week!
Best Regards,..
(Company Name)

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