Subject: English Language Test - Aftab Alam
From: Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 12:30:17 -0500

| | Foreign Language Screening Test

Name | Aftab Alam    /  (+91) 8420491707    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Dear Customer,
We are glad to have as a valued customer. Thanks for reaching to us at first we feel regret that you have to go through this. We have noted your concern and working on it in the fastest pace possible. We will hear from us very soon but for once we want to ensure that you have given us the right address. We are available 24/7 and we feel immense pleasure serving you.

Thanks and warm regards,
Aftab Alam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are pleased to hear from you. At first, we regret for the trouble you have to experience, we don't want our esteemed customers like yoy to have experience like this. We will make sure by reaching out to our concerned team to fix your problem at the earliest possible. For further communication we are available 24/7 and we feel privileged to serve you and ensure you our best quality service.

Regards,
Aftab Alam

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