Subject: English Language Test - Jeevithesh Sai
From: Jeevithesh Sai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 10:55:03 -0500

| | Foreign Language Screening Test

Name | Jeevithesh Sai    /  (+91) 9110713329    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer Thank you for contacting our customer care service.
We have recieved your valuable response, regarding to your order. We are trying to sort it out and our customer care executive will call you back when it was sorted out. And the verification email sent to your registered mail where you can check your status on your response. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are really sorry for your inconvenience. The item was alright at the packaging. It might be damaged while shipping or transportation. We really apologize for your inconvenience. We will replace the damaged product and replace it with the new one. For updates please visit your orders in the amazon shopping for more updated details.
Thank you team - Amazon

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