Subject: English Language Test - Mohamed Aaseem
From: Mohamed Aaseem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 10:13:11 -0500

| | Foreign Language Screening Test

Name | Mohamed Aaseem    /  (+91) 9445106448    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
We tried to reach your location to give your product but unfortunately our delivery boy is unable to find your location.So,We kindly request you to check your address and pick your order. We value your loyalty as a customer and would like to extend to you a ten percent discount that can be applied to your next order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We received your complaint regarding the damaged item you received as part of your recent online order. We are sorry this has happened and we realize the inconvenience this has caused you.

We have already shipped a replacement item to you at no cost and you should receive that item within two business days.

We value your loyalty as a customer and would like to extend to you a ten percent discount that can be applied to your next order.

Please let us know if there is anything we can do to make your shopping experience easier with us and we thank you for your feedback.

Sincerely,
Homebox Team

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