Subject: RE: [#4001144] - need escalation - maintenance
From: Chamila JananathDasanayaka <[email-masked]>
To: Yahia Taha <[email-masked]>, Home Box <[email-masked]>, syed ataullah <[email-masked]>, Hcdammam Delivery <[email-masked]>, hcdammam cod <[email-masked]>, Tulasi bhatta <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 10 Mar 2022 06:50:25 +0000

Dear Yahia

Invoices was delivered to customer on 04-08-2021. From last 7 month customer used product without any issue. As per attached photos this is look like product misused by customer.

Will be arrange inspection and confirm future.

Dear  Razak\ Musa

Please check and arrange this inspection.

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: Yahia Taha <[email-masked]>
Sent: Thursday, March 10, 2022 9:11 AM
To: Home Box <[email-masked]>; syed ataullah <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>
Cc: Mohammed Basheeruddin <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; HB.CCCKSA <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: [#4001144] - need escalation - maintenance

Dear team,

Invoice belongs to Dammam why you loop Riyadh team?

@syed ataullah<mailto:[email-masked]> please guide Abdallah.

@Chamila JananathDasanayaka<mailto:[email-masked]> it looks like misuse case please check attached pictures and advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 10, 2022 4:27 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4001144] - need escalation - maintenance

External email sender, please take precaution.
Hi Team,

Needs approval.

Order ID: 29006602808120210802
CRM ID:   3675742

Issue Description: Cx complaining that the table has been damaged, , picture has been attached, kindly check and do the needful,

Regards,
The  Support Team.

4001144:1125156
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