Subject: RE: [#3969646] - Conversation with آيات أبوالخير.
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, syed ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 10 Mar 2022 06:39:48 +0000

Team,

Payment transaction status was authorization then the order was cancelled which mean no amount was captured, how will refund money we didn’t get? If customer still insists ask him to check with tabby.

@syed ataullah<mailto:[email-masked]> please guide Doaa.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, March 9, 2022 9:11 PM
To: Amani Aldossary <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#3969646] - Conversation with آيات أبوالخير.

External email sender, please take precaution.
Hi Team,

Kind reminder, Any update on this one?

Problem statement: Cancelled order / Late refund

Order ID: 6700024471

Help Needed: Urgent Refund Needed
Description of the problem: The order has been canceled since February 7th with a tabby collection, and the money is not refunded so far.
Please check and process the refund.

[Image removed by sender.]Thank you for your help!
Best regards,

On Sat, 5 Mar at 3:12 AM , Home Box <[email-masked]> wrote:
Hi Team,

Kind reminder, Any update on this one?

Problem statement: Cancelled order / Late refund

Order ID: 6700024471

Help Needed: Urgent Refund Needed
Description of the problem: The order has been canceled since February 7th with a tabby collection, and the money is not refunded so far.
Please check and process the refund.

[Image removed by sender.]
Thank you for your help!

Best regards,

3969646:1125156
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