Subject: Re: Regarding update of contact/email id in FD
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 9 Mar 2022 00:50:21 -0700 (MST)

Hi Imran, 

Thanks for sharing this, 

Noted, we have already conveyed to the agents to make sure that they add the customer email ID if it is not there on the ticket. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]>, "hessah alosaimi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, March 9, 2022 10:34:20 AM 
Subject: Regarding update of contact/email id in FD 

Hi Team, 

Please be informed that while creating any parent ticket agent should not mention their email address or contact numbers in customer’s contact details option. In case, if the query is post order, we can get customer’s email address from Hybris. 

However, if the query is pre order (if email id is unavailable) we have created a specific account for all the pre order queries to be tagged under that. Refer below screenshot. 

Adding to this, for the child tickets it is automatically fetching agent’s email id and in that process no changes are required. 

We need adherence on that, with zero cases. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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