Subject: Re: [#3917982] - Conversation with R
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Landmark Group <[email-masked]>, Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 7 Mar 2022 07:41:24 -0700 (MST)

Hi Yahia. 

Customer is claiming that he was trying to contact us through twitter, but no one provide him full resolution. 
Please advise us further. and arrange a call back to this customer, otherwise he will complaint to Landmark Management. 

PFA 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Syed Ataullah" <[email-masked]> 
To: "yahia taha" <[email-masked]> 
Cc: "Landmark Group" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, March 7, 2022 7:43:38 PM 
Subject: Re: [#3917982] - Conversation with R 

Hi Yahia. 

Please arrange a call back for this customer. He is not agree with our revert, he is saying he raised the complaint within warranty period, but our team did not visit to see the issue, and he got message from our side that team is not able to perform due to corona period. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Syed Ataullah" <[email-masked]> 
To: "yahia taha" <[email-masked]> 
Cc: "Landmark Group" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, March 7, 2022 6:02:07 PM 
Subject: Re: [#3917982] - Conversation with R 

Hi Yahia 

Thanks for highlighting this case. explained the warranty process. as per your request ticket closed. 

FYI agent did promise for escalation because cx said he raised a request for maintenance in 2021, but due to corona pandemic, team could not visit. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Landmark Group" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, March 7, 2022 5:10:29 PM 
Subject: RE: [#3917982] - Conversation with R 

Rejected, order since 2019 warranty period over, if 2020 there was covid what about 2021 entire year? 

[ mailto:[email-masked] | @syed ataullah ] please explain to Abdullah about warranty policy. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Monday, March 7, 2022 2:24 PM 
To: Yahia Taha <[email-masked]> 
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#3917982] - Conversation with R 

External email sender, please take precaution. 

Hi Team. 

Request approval to send the team to check the customer issue. 

The customer requesting maintenance of the sofa. customer reported this issue earlier however, no one visited the customer yet. 

Order details are not pulling on hybris or CRM. 

Order: 6448645021 

CRM: 3113396 

Item: 161769276 

Thanks&Regards. 

The Support Team. 

تشغيل السبت, 5 مارس في 9:24 ص , Vakeel.ahmad <[email-masked]> كتب : 

Hi [ mailto:[email-masked] | 
@Landmark Group ] 

There is no details of this order in GDMS. 

Regards, 

Vakeel Ahmad 

Supervisor -HDO 

Home Box Riyadh Warehouse 

Mobile No +966 549183975 Ext: 4031 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.landmarkgroup.com/ ] [ http://www.homeboxstores.com/sa/en ] 

BQ_BEGIN

From: Landmark Group <[email-masked]> 
Sent: Saturday, March 05, 2022 7:45 AM 
To: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]> 
Cc: Mohammed Basheeruddin <[email-masked]> 
Subject: Fwd: [#3917982] - Conversation with R 

External email sender, please take precaution. 

Hi team 

Damage item. 

Order number:6448645021 
CRM Number:3621585 

The inspection team already visited the customer and no action taken, kindly check and do the needful. 

thanks &regards 
The Support Team 

BQ_BEGIN

تشغيل الخميس , 3 مارس في 7:06 م , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > كتب : 

Hi team 
Damage item. 

Order number:6448645021 
CRM Number:​3621585 

The inspection team already visited the customer and no action taken , kindly check and do the needful. 

thanks &regards 
The Support Team 

BQ_BEGIN

تشغيل الخميس , 3 مارس في 6:32 م , Home Box KSA < [ mailto:[email-masked] | [email-masked] ] > كتب : 

	

R 

السلام عليكم 

05:59 PM, 03rd Mar 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

05:59 PM, 03rd Mar 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

05:59 PM, 03rd Mar 

	

R 

1 

05:59 PM, 03rd Mar 

	

New 

: لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم 
1 - للمساعدة في انشاء طلب جديد 
2 - العروض والخصومات 
3 - للتحقق من حالة الطلب او التسليم 
4 - للاسئلة حول الارجاع او استرداد المبلغ 
5 - للشكاوي 
6 - لمعرفة مواقع المتاجر 

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك 

05:59 PM, 03rd Mar 

	

R 

3 

05:59 PM, 03rd Mar 

	

New 

يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر 

05:59 PM, 03rd Mar 

	

R 

6448645021 

06:00 PM, 03rd Mar 

	

New 

يرجى توضيح استفسارك بالتفصيل، يرجى أيضًا إرفاق أي صور إذا لزم الأمر . تأكد من إرسال رقم الفاتورة أو رقم الطلب . سيرد عليك أحد موظفينا قريبًا . 

06:00 PM, 03rd Mar 

	

New 

نظرًا للعدد الكبير من الرسائل التي نتلقاها حاليًا ، فإننا نواجه وقت انتظار مرتفعًا . سنقوم بالتواصل معكم قريبا . يرجى التأكد من توضيح استفسارك بالتفصيل . شكرا لتعاونكم . 

06:00 PM, 03rd Mar 

	

R 

تمت زيارتي من فريق الصيانه منذ 10 ايام ولم يردني اي جديد بخصوص الحاله 

06:04 PM, 03rd Mar 

	

naji 

مرحبا بك في هوم بوكس انا ناجي 

06:05 PM, 03rd Mar 

	

naji 

الرجاء امهالي قليل من الوقت لكي اتحقق من الامر 

06:05 PM, 03rd Mar 

	

R 

تمام 

06:05 PM, 03rd Mar 

	

naji 

انا اعمل على ذلك قليل من الوقت من فضلك 

06:14 PM, 03rd Mar 

	

R 

خذ راحتك 

06:14 PM, 03rd Mar 

	

naji 

من فضلك زودنا بصور للمنتج 

06:26 PM, 03rd Mar 

	

R 

تم تصوريها من فريق الصيانه 

06:26 PM, 03rd Mar 

	

naji 

ساقوم برفع الطلب 

06:27 PM, 03rd Mar 

	

R 

لكن لا بأس 

06:27 PM, 03rd Mar 

	

naji 

اللى الفريق المختص 

06:27 PM, 03rd Mar 

	

R 

06:27 PM, 03rd Mar 

	

R 

06:27 PM, 03rd Mar 

	

R 

06:27 PM, 03rd Mar 

	

R 

فريق الصيانه اخبرني سيتم التواصل معي والى الان لم يصلني شيء 

06:27 PM, 03rd Mar 

	

naji 

ولايهمك 

06:30 PM, 03rd Mar 

	

naji 

ساقوم برفع الطلب 

06:30 PM, 03rd Mar 

	

naji 

وسيتم حل المشكله في اقرب وقت 

06:31 PM, 03rd Mar 

	

naji 

اقدر صبرك 

06:31 PM, 03rd Mar 

	

naji 

هل لديك أي استفسار آخر يمكنني مساعدتك به؟ 

06:31 PM, 03rd Mar 

	

R 

لا يتأخرون الله يسعدك ترا وربي صارلي اكثر من سنه على هالحال 

06:31 PM, 03rd Mar 

	

naji 

هل لديك أي استفسار آخر يمكنني مساعدتك به؟ 

06:31 PM, 03rd Mar 

	

R 

لا 

06:32 PM, 03rd Mar 

	

naji 

شكرا لختياركم هوم بوكس طاب يومك 

06:32 PM, 03rd Mar 

	

View conversation in [ https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/583237690475938 | 
Freshchat ] 

BQ_END

3917982:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

3917982:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com