Subject: RE: [#3917982] - Conversation with R
From: Yahia Taha <[email-masked]>
To: Landmark Group <[email-masked]>, syed ataullah <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, HB.CCCKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 7 Mar 2022 11:40:29 +0000

Rejected, order since 2019 warranty period over, if 2020 there was covid what about 2021 entire year?

@syed ataullah<mailto:[email-masked]> please explain to Abdullah about warranty policy.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Monday, March 7, 2022 2:24 PM
To: Yahia Taha <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3917982] - Conversation with R

External email sender, please take precaution.

Hi Team.

Request approval to send the team to check the customer issue.
The customer requesting maintenance of the sofa. customer reported this issue earlier however, no one visited the customer yet.

Order details are not pulling on hybris or CRM.

Order: 6448645021
CRM: 3113396
Item: 161769276

Thanks&Regards.
The Support Team.
[Image removed by sender.]

تشغيل السبت, 5 مارس في 9:24 ص , Vakeel.ahmad <[email-masked]> كتب:
Hi @Landmark Group<mailto:[email-masked]>

There is no details of this order in GDMS.

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[Image removed by sender. lg]<http://www.landmarkgroup.com/>[Image removed by sender. hb]<http://www.homeboxstores.com/sa/en>

From: Landmark Group <[email-masked]>
Sent: Saturday, March 05, 2022 7:45 AM
To: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: Mohammed Basheeruddin <[email-masked]>
Subject: Fwd: [#3917982] - Conversation with R

External email sender, please take precaution.
Hi team

Damage item.
Order number:6448645021
CRM Number:3621585

The inspection team already visited the customer and no action taken, kindly check and do the needful.

thanks &regards
The Support Team
تشغيل الخميس, 3 مارس في 7:06 م , Landmark Group <[email-masked]<mailto:[email-masked]>> كتب:

Hi team
Damage item.

Order number:6448645021
CRM Number:​3621585

The inspection team already visited the customer and no action taken , kindly check and do the needful.

thanks &regards
The Support Team
تشغيل الخميس, 3 مارس في 6:32 م , Home Box KSA <[email-masked]<mailto:[email-masked]>> كتب:
R
[Image removed by sender.]
السلام عليكم
05:59 PM, 03rd Mar
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:59 PM, 03rd Mar
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:59 PM, 03rd Mar
R
[Image removed by sender.]
1
05:59 PM, 03rd Mar
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:59 PM, 03rd Mar
R
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3
05:59 PM, 03rd Mar
New
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يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
05:59 PM, 03rd Mar
R
[Image removed by sender.]
6448645021
06:00 PM, 03rd Mar
New
[Image removed by sender.]
يرجى توضيح استفسارك بالتفصيل، يرجى أيضًا إرفاق أي صور إذا لزم الأمر. تأكد من إرسال رقم الفاتورة أو رقم الطلب. سيرد عليك أحد موظفينا قريبًا.
06:00 PM, 03rd Mar
New
[Image removed by sender.]
نظرًا للعدد الكبير من الرسائل التي نتلقاها حاليًا ، فإننا نواجه وقت انتظار مرتفعًا. سنقوم بالتواصل معكم قريبا. يرجى التأكد من توضيح استفسارك بالتفصيل. شكرا لتعاونكم.
06:00 PM, 03rd Mar
R
[Image removed by sender.]
تمت زيارتي من فريق الصيانه منذ 10 ايام ولم يردني اي جديد بخصوص الحاله
06:04 PM, 03rd Mar
naji
[Image removed by sender.]
مرحبا بك في هوم بوكس انا ناجي
06:05 PM, 03rd Mar
naji
[Image removed by sender.]
الرجاء امهالي قليل من الوقت لكي اتحقق من الامر
06:05 PM, 03rd Mar
R
[Image removed by sender.]
تمام
06:05 PM, 03rd Mar
naji
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انا اعمل على ذلك قليل من الوقت من فضلك
06:14 PM, 03rd Mar
R
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خذ راحتك
06:14 PM, 03rd Mar
naji
[Image removed by sender.]
من فضلك زودنا بصور للمنتج
06:26 PM, 03rd Mar
R
[Image removed by sender.]
تم تصوريها من فريق الصيانه
06:26 PM, 03rd Mar
naji
[Image removed by sender.]
ساقوم برفع الطلب
06:27 PM, 03rd Mar
R
[Image removed by sender.]
لكن لا بأس
06:27 PM, 03rd Mar
naji
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اللى الفريق المختص
06:27 PM, 03rd Mar
R
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[Image removed by sender.]
06:27 PM, 03rd Mar
R
[Image removed by sender.]
[Image removed by sender.]
06:27 PM, 03rd Mar
R
[Image removed by sender.]
[Image removed by sender.]
06:27 PM, 03rd Mar
R
[Image removed by sender.]
فريق الصيانه اخبرني سيتم التواصل معي والى الان لم يصلني شيء
06:27 PM, 03rd Mar
naji
[Image removed by sender.]
ولايهمك
06:30 PM, 03rd Mar
naji
[Image removed by sender.]
ساقوم برفع الطلب
06:30 PM, 03rd Mar
naji
[Image removed by sender.]
وسيتم حل المشكله في اقرب وقت
06:31 PM, 03rd Mar
naji
[Image removed by sender.]
اقدر صبرك
06:31 PM, 03rd Mar
naji
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هل لديك أي استفسار آخر يمكنني مساعدتك به؟
06:31 PM, 03rd Mar
R
[Image removed by sender.]
لا يتأخرون الله يسعدك ترا وربي صارلي اكثر من سنه على هالحال
06:31 PM, 03rd Mar
naji
[Image removed by sender.]
هل لديك أي استفسار آخر يمكنني مساعدتك به؟
06:31 PM, 03rd Mar
R
[Image removed by sender.]
لا
06:32 PM, 03rd Mar
naji
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شكرا لختياركم هوم بوكس طاب يومك
06:32 PM, 03rd Mar
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/583237690475938>

3917982:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

3917982:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com