Subject: FW: [#573526] Rejected refund transactions - 12 to 14 February 2022 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>
Date: Fri, 4 Mar 2022 05:42:02 +0000

Hi All,

FYI

Regards,
From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, March 3, 2022 9:44 PM
To: Jennie James <[email-masked]>
Cc: [email-masked]; Singaravel Perambalam <[email-masked]>; Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>; Kiran Gundappa <[email-masked]>
Subject: Re: [#573526] Rejected refund transactions - 12 to 14 February 2022 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Ticket ID: 573526

Hi Reshmaa,

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system. Refer to the table attached for the Claim IDs.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the CLAIM ID with their issuing bank for updates.

Should you have any questions, we are happy to support.

Best Regards,

Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
On Thu, 3 Mar at 3:07 PM , Reshmaa K J <[email-masked]> wrote:
Hi Team
     Please provide an update on the claim id of these refunds soon.

Regards
Reshmaa

On Tue, Feb 15, 2022 at 6:49 PM Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>> wrote:
Ticket ID: 573526

Hi LMG Team,
​
Thank you for contacting Amazon Payment Services.

For the attached list of 05 transactions, we cannot process the refund as for these RRN the refund is already processed once and as per bank they can only process the refund once.

We confirm for the attached 125 transactions we have raised the request to the acquiring bank who in turn will submit the manual refund request to Saudi Payments. We will revert back to you once the acquiring bank has raised the request for processing.

Upon receiving the confirmation from the acquiring bank, the expected time it will take for the funds to be credited in the cardholders’ account is up to 14 calendar days from the day the acquiring bank submitted the refund request.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

Should you have any questions, we are happy to support.

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
On Tue, 15 Feb at 11:35 AM , Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>> wrote:
Ticket ID: 573526

Hi Reshmaa,
​
Thank you for getting back to us.
​
I will work on this file to remove the duplicates (if there's any), and map the corresponding RRNs.
​
I'll get back to you on this as soon as possible.
​
Thanks and regards,
​
Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
573526:58665
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