Subject: Talabat Issue
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Mar 2022 10:11:51 +0000

Hi Mustehsan,

Hope you are well. I noticed we are getting some complaints where customers are not receiving the vouchers from partners (Talabat) promised under the promotion.

When they contact customer services here, they are being re-directed to Talabat support.

This does not sound right, since the customer made the purchase with us, we have to make sure we get the problem resolved for the customer.

Can you please guide us on SOP on getting this resolved. An example of poor service is attached.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203