Subject: MOM for the the today's call with the client regarding the Audit
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Mar 2022 05:53:19 -0700 (MST)

Hi Sir & Ma'am, 

Please follow the below MOM regarding the discussion i had today with Imran & Malik. 

1- They have requested to have dedicated bilingual agent to be in charge of the audits & feedback. 
2- Followed up on the audit report for the second week of Feb. (Will forward it to them once Apoorv shared with me) 
3- Confirmed that the refresher session has been done to the India team regarding the last Knowledge test. 

Regards 
Shakeeb