Subject: Undeliverable: Re: Csat enhancement Process - Livesalesman
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 2 Mar 2022 12:18:54 +0000

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Your message couldn't be delivered to multiple recipients.
The recipients weren't found at livesalesman.com.
shakeeb.arsalan         Office 365      Recipients
Action Required                 Recipients
Unknown To address
Couldn't deliver to the following recipients:
[email-masked], [email-masked]

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   3/2/2022 12:18:48 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked], [email-masked]
Subject:        Re: Csat enhancement Process - Livesalesman

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       HK0PR04MB3297.apcprd04.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       3/2/2022
12:18:49 PM     mail.lsmindia.com       mail.lsmindia.com       ESMTP   1 sec
2       3/2/2022
12:18:49 PM     mail.lsmindia.com       localhost       ESMTP   *
3       3/2/2022
12:18:49 PM     localhost       mail.lsmindia.com       ESMTP   *
4       3/2/2022
12:18:49 PM     mail.lsmindia.com       localhost       ESMTP   *
5       3/2/2022
12:18:50 PM     localhost       mail.lsmindia.com       ESMTP   1 sec
6       3/2/2022
12:18:52 PM     mail.lsmindia.com       PSAAPC01FT015.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       3/2/2022
12:18:53 PM     PSAAPC01FT015.eop-APC01.prod.protection.outlook.com     SL2PR01CA0019.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       3/2/2022
12:18:53 PM     SL2PR01CA0019.apcprd01.prod.exchangelabs.com    HK0PR04MB3297.apcprd04.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 2 Mar 2022 05:18:48 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Mohamed Nagy <[email-masked]>
CC: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>,
        Mustehsan Siddiqui <[email-masked]>,
        trainee hessah alosaimi <[email-masked]>,
        trainee abdulmajeed alanzy <[email-masked]>,
        Jessie Caparas <[email-masked]>,
        Mohammad Shababe Quamar <[email-masked]>
Subject: Re: Csat enhancement Process - Livesalesman

Subject: Re: Csat enhancement Process - Livesalesman
From: Shakeeb Arsalan <[email-masked]>
To: Mohamed Nagy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, trainee hessah alosaimi <[email-masked]>, trainee abdulmajeed alanzy <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 2 Mar 2022 05:18:48 -0700 (MST)

I will surely do. 

Regards 
Shakeeb 

From: "Mohamed Nagy" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "trainee hessah alosaimi" <[email-masked]>, "trainee abdulmajeed alanzy" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Wednesday, March 2, 2022 3:58:45 PM 
Subject: RE: Csat enhancement Process - Livesalesman 

Thanks [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Waiting for it, kindly try to provide it Max by beginning of next week, appreciated. 

Regards, 

Mohamed Nagy 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, March 2, 2022 3:45 PM 
To: Mohamed Nagy <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; trainee hessah alosaimi <[email-masked]>; trainee abdulmajeed alanzy <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Re: Csat enhancement Process - Livesalesman 

External email sender, please take precaution. 

Hi Nagy, 

Thanks for your email. 

We are working on it & Will share with you and the team once it is ready. 

Regards 
Shakeeb 

From: "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "trainee hessah alosaimi" < [ mailto:[email-masked] | [email-masked] ] >, "trainee abdulmajeed alanzy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 2, 2022 3:27:42 PM 
Subject: Csat enhancement Process - Livesalesman 

Dear [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

As per our meeting the day before yesterday, waiting for the action plan that you will follow in order to enhance the C-sat numbers, 

Kindly also make sure it will have sort of expected time line to achieve our mission , 

appreciate your efforts all, 

Regards, 

Mohamed Nagy 

Escalation Desk – Landmark Digital Team – Landmark Group HQ - UAE 

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