Subject: Re: Tickets count & Hiring process
From: Abdulmajeed Alanzy <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: hessah alosaimi <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 28 Feb 2022 08:49:25 -0700 (MST)

Hi Shakeeb, 

tickets increasing is noticable thesed days, we're having 9 new agents will start training from tomorrow in Webteam. 
also we will make sure that from now one, the focus will be on Monthly hours instead of Headcount as disscused with Mr. Saurabh last week. 

for the quality process, we're making a list daily shared with each agent to fill the gap in the knowldege and this will be shared with you in a bi-weekly basis. 

Regards, 
Abdulmajeed Alanazi 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "abdulmajeed alanzy" <[email-masked]> 
Cc: "hessah alosaimi" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, February 28, 2022 3:16:07 PM 
Subject: Tickets count & Hiring process 

Hi Team, 

Hope you are doing good. 

Please note that the all unresolved count has increased. We need to get it under control. 

I request you to update me regarding the below points: 

1- What is the progress with the hiring process? 
2- What is the plan to manage the current flow till the time we have more agents on the floor? 
3- Are we arranging individual sessions with the agents regularly to enhance their process knowledge? 

Looking forward to hearing from you. 

Thanks & Regards 
Shakeeb